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Weather Delays
Severe conditions like storms, snowstorms, heat waves, or other extreme weather can slow down courier operations. Check your local news or your postal service’s weather advisories. -
Customs Clearance
International shipments may be held up in customs. Please allow your country’s customs department additional time to process and release your package. -
Address Issues
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If the shipping address on your Order Confirmation was correct, please review our Shipping and Delivery guidelines.
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If the address you provided was incorrect, we’re unable to update it. Contact your local post office directly—see our Carrier Contact Information for details.
We appreciate your patience and understanding as we work through these delays.
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Need More Help?
If you require further assistance, submit a ticket here. We will respond within 48 hours.