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Wrong Item Received
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You qualify for a replacement if you received an entirely different product than what was shown on our site.
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Example 1 [Will be replaced]: You ordered a dress and got shoes.
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Example 2 [Will be replaced]: You ordered lipstick and received mascara.
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Example 3 [Will NOT be replaced]: You ordered a weighted plushie and feel it isn’t weighted.
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Example 4 [Will NOT be replaced]: You ordered a size-large jacket but it fits like a small.
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We strive to post complete product details so you know exactly what you’re buying.
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When eligible, we’ll ship a replacement using the same method you originally chose.
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Send us three photos of the item from different angles to speed up your replacement.
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You do not need to return the incorrect item.
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Items Not Delivered After 30 Days
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If your order hasn’t arrived within 30 days (unless tracking shows “Delivered”), you’re eligible for a free replacement.
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We’ll recreate your order with the same shipping speed.
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If tracking says “Delivered,” please reach out to your local post office via our carrier directory: Here’s a list of our most common carriers.
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Or click here to learn which tracking number to provide to them.
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Change of Mind / Dissatisfaction
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Our Product Research Team curates products based on demand, trends, and quality, but we understand they may not always match your expectations.
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Because operational costs are incurred at purchase, all sales are final and refunds for change of mind cannot be granted.
Got Questions?
Submit your request here—we aim to reply in two days.