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1. Damaged items, incorrect products, and orders not received within 30 days (excluding shipments marked “Delivered” on the carrier’s website, e.g., USPS or Canada Post) qualify for a free replacement—provided you contact us within 7 business days of your delivery date.
2. After 7 days, replacements can’t be offered.
3. All sales remain final; in eligible cases, we’ll send a replacement rather than issuing a refund.
Damaged Items
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We’ll create a replacement order using the same shipping speed as your original purchase.
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To speed up processing, please send three clear photos of the item from different angles.
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No need to return the damaged product once your replacement is approved.
Incorrect Items
When the item you receive is completely different from what’s shown on our site, it’s deemed incorrect. For example:
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Will be replaced: You ordered a dress but got shoes.
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Will be replaced: You ordered lipstick but received mascara.
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Will NOT be replaced: You ordered a weighted plushie but feel it isn’t weighted.
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Will NOT be replaced: You ordered a size-Large jacket but it fits like a Small.
We do our best to provide detailed product information so you can decide before you buy. If your situation qualifies, we’ll create a replacement using the same shipping method you originally selected. To speed up your replacement, please send three photos of the incorrect item from different angles. Once your replacement is approved, you don’t need to send the original item back.
Items Not Received After 30 Days
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If your order hasn’t arrived within 30 days (and isn’t marked “Delivered” on the carrier’s site), we’ll send a replacement with the same shipping speed as originally selected.
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If your tracking status shows “Delivered,” please contact your local post office. Here’s a list of our most common carriers.
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To find out which tracking number to provide to your local post office, please click here.
We’re Here to Help!
If you need further assistance, please submit a ticket here. We’ll respond within 48 hours.